I am looking for an item on the website but cannot find it
When an item is not listed on the website, this means that it is out of stock. All our items are not necessarily resupplied.
If one of the items we have offered is not in stock, please use the form below to know whether or not it will be restocked.
In order for your information request to be handled with maximum efficiency, please include if possible the following details:
- Band's name
- Album's name
- Format / details (CD, Digipak, DVD, T-shirt, size, etc.)
- Or maybe a weblink directing to the item you are looking for
Are all the items on the site available?
Our website reflects our current stock (CDs, Vinyls, DVDs, VHS, Merchandising, Books) and what we can order for our customers within a reasonable time.
However, items ordered are deducted from the stock only upon validation of the order. Thus, an item available in limited quantity can be ordered by several people before the site is updated. In these cases, any order that we can not handle will be refunded (if you paid by check or bank transfer, the refund will come as a credit note).
Our website and stock information are updated on a daily basis.
How to pay by credit card?
Payment by credit card is NOT possible.
Payment by PayPal
Payment can be made through PayPal after you have opened an account there. Please check PayPal for further information. Any refund for unavailability of items will be processed via PayPal.
Payment by check
Payment by cheque is NOT possible.
Payment by bank transfer
Your order is recorded when you click on the button "bank transfer". You will receive an email confirmation containing the banking details required to complete the transfer. These banking details will also be displayed on the website immediately after confirmation of your order.
To ensure that your order is quickly processed, please enter your order's identification number in the wording of the transfer during the payment process. It is sometimes very difficult to trace unlabeled orders, which is why these will not be treated as a priority.
We will ship the order after our bank has notified us of the bank transfer. If we have not received it within 7 days after the registration of your order, an e-mail reminder will be automatically sent. If we do not receive confirmation within 2 weeks of the registration of the order, it will be canceled.
If we are unable to send you an item after a confirmed order upon reception of the money, we will contact you and offer you either :
to pick a replacement item for the same price as the one missing
to get a credit note usable on a future order
Our bank details are listed below :
IBAN/SEPA Number: NL57INGB0006969220
BIC Number: INGBNL2A
Bankname: ING BANK N.V
Cash, and money order
We do not accept payment by International Money Order or Cash Mandate. We do not accept cash sent by post.
Shipping methods and shipping cost
Free shipping conditions
The weight of the order is automatically calculated at the time of the validation of the order.
This offer is limited to the use of a designated shipping company.
If you wish to choose another carrier, one providing tracking of the package for example, shipping costs will not be free.
When your order is registered, you will receive a tracking number.
Once you receive the email notification stating that your order has shipped, you will be able to track the parcel by clicking the link in the email or going to the order tracking page in your customer account. There you will find an internet link leading to the tracking of the parcel on the website of the chosen carrier.
Delivery times will vary according to the carrier. When it is possible to figure out these times, they will be displayed during the validation of your order, when selecting the carrier.
Shipping costs calculation
The shipping costs added to the total of your order depend on several criteria:
- the weight of your order
- the delivery address
- the delivery mode
To obtain an estimation of the shipping costs of your order, once all the selected items have been added to your cart, simply click on the "Get a quote" in the "My Cart" area located at the top of the website.
Status of the order
You can monitor in real time the status of your orders by visiting this link lien.
Find below the explanation of the different status:
Pending Payment (bank transfer, check): The Payment expected status designates an order which has been placed via the Shop and which payment has not been completed yet. Those are orders paid by bank transfer. You will be notified by email when we receive your payment and the status of the order will change.
Payment accepted by Sips: The Validating payment designates an order paid via Paypal, which may have been done on the selected website but have not been received yet by our company. When the payment is received, you will be notified by email and the status of the order will change.
Processing: This status means that your order has been properly saved and your payment has been registered. All required conditions have been completed and your order can now be processed.
Pre-order: The Pre-order status means your order includes at least 1 item on pre-order. Your order will not be shipped before this/these item(s) is/are available. You will be notified by email when your order is available.
Cancelled: The Cancelled / Refunded status means your order has been cancelled and refunded (when necessary). We will inform you of this refund by email.
Complete: The Shipped status means your order has been sent.
An item is missing from my order
A delivery note listing the items you will receive is sent to you by email when your order is shipped.
If one or several items you ordered is out of stock, you will be notified by email. You are then reimbursed of the missing element(s) of your purchase (monetary refund if your payment was made through PayPal.
The item does not match my wishes
Returns are possible but are subject to conditions.
We accept returns of damaged goods only if the customer has chosen an Express shipping method (Colissimo, TNT, etc.). Return fees supported by the customer and the shipping cost of the replacement product will be at our expense.
If the item you received does not match your order, please fill in the form below to contact our services. Upon reception of your return parcel, we will send you the item you wished for at our expense. You will also be compensated for the shipping costs of the return.
Suggestion and technical issues
In case of problems or if you encounter any errors while browsing our site please, use the contact form to inform us and mention the actions you have performed, the browser used (Firefox, Internet Explorer, Chrome, etc. ) and its version (to know the version of your browser, see the Help menu and sub-section "About ..." from your browser).
Please tell us the time and date of appearance of the error. If it concerns one of your orders please mention the five-digit number of the order.